Terms and Conditions
Vesta Planning Limited - Service Agreement
A. Engagement Scope
All consulting/Odoo implementation/on-site engineer services ("Services") require a signed Statement of Work (SOW) detailing:
- Deliverables timeline
- Acceptance criteria
- Service fees (MOP)
B. Payment Terms
- 50% deposit upon SOW signing
- Balance within 14 days of completion
- Late payments incur 1.5% monthly interest
C. Intellectual Property
- Pre-existing IP remains owner's property
- Newly developed code/docs transfer upon full payment
D. Termination
- Either party may terminate with 30 days written notice
- Client pays for completed work + termination fees (15%)
E. Governing Law
- Governed by Macao SAR Law
- Dispute resolution: Macao Court of First Instance
Privacy Policy
Data Protection Commitment
Compliant with Macao PDPA (Law 8/2005) & GDPR
A. Data Collected
| Category | Examples | Purpose |
|---------------------|---------------------------------------------|-----------------------------------|
| Business | Company name, tax ID | Contracting |
| Technical | IP, device type | Security monitoring |
| Operational | Support tickets, system logs | Service improvement |
B. Data Sharing
- Never sold to third parties
- Limited disclosure to:
- Odoo S.A. (for ERP implementations)
- Certification authorities (engineer verification)
- Macao regulators (when legally mandated)
C. Data Security
- Encryption: AES-256 for data at rest
- Access control: Biometric authentication
- Breach response: Notification within 72h
D. Your Rights
- Access/rectify personal data
- Request deletion (non-regulatory data)
- Opt-out of marketing (unsubscribe link)
E. Cross-Border Transfers
- Zhuhai servers comply with Macao-Zhuhai Data Transfer Protocol
- EU data processed under Standard Contractual Clauses
Disclaimer
Critical Limitations of Liability
A. Service Limitations
- Odoo implementation success depends on:
✓ Client-provided data accuracy
✓ Timely stakeholder cooperation
✓ Third-party API stability
B. Regulatory Compliance
- While we design systems to meet DICJ/GLI standards, ultimate compliance responsibility rests with the client
C. Financial Caps
- Maximum liability = 125% of fees paid for the relevant project
- Excluded damages:
✗ Indirect losses (e.g. profit interruption)
✗ Client negligence (e.g. unapproved system changes)
D. Third-Party Links
- External websites (e.g. Odoo documentation) operate under their own policies
E. Warranty
- Services provided "as-is"
- Bug fixes covered for 90 days post-implementation